This policy outlines the commitment of Westside Handyman to high-quality workmanship and explains the terms under which clients may request a remedy, repair, or refund for services provided.

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1. Westside Handyman 30-Day Service Guarantee

We stand behind the quality of our work. Westside Handyman guarantees all labor performed by our technicians for thirty (30) days from the date of completion, provided the client has paid for the services in full.

If you are not satisfied with the workmanship of a specific repair or installation within this 30-day period, Westside Handyman will, at our sole discretion, return to the job site to either:

1. Re-perform the specific work at no additional labor cost, OR

2. Propose a satisfactory remedy to resolve the issue.

This guarantee is limited to the labor and service originally provided. Materials and components are covered only by the original manufacturer's warranty.

2. General Refund Scenarios and Remedies

2.1. Major Workmanship Defects (Failure of Service Guarantee)

If, after Westside Handyman has made a reasonable effort to correct a workmanship issue under the 30-Day Service Guarantee, the service is still deemed unusable or fundamentally defective, the client may be entitled to a partial or full refund.

• Partial Refund: A partial refund may be issued to compensate the client for the drop in value of the service provided, particularly if the client retains the benefit of some completed work.

• Full Refund: A full refund will be provided only in cases where the service fails to meet its purpose and is beyond reasonable repair, and the client agrees to the complete cancellation of the service contract.

2.2. Overpayment or Billing Errors

If a client is mistakenly charged more than the agreed-upon price, estimate, or actual time spent, Westside Handyman will issue a full refund for the overcharged amount promptly upon verification.

3. Policy on Cancellations and Deposits

3.1. Cancellation by Client

• Standard Service Call: If a client cancels a scheduled service call with less than 24 hours' notice, a cancellation fee equivalent to one hour of labor may be charged.

• Project Work (Over $500): If a client cancels a confirmed project requiring a material deposit and/or special scheduling, the deposit may be retained by Westside Handyman to cover costs incurred, including materials ordered, administrative time, and lost scheduling capacity.

3.2. Deposits for Materials and Bookings

Any deposit paid for materials or to secure a booking is refundable only under the following conditions:

• The cancellation occurs outside the minimum notice period (as specified above).

• Materials have not yet been purchased or are returnable to the supplier without a restocking fee.

4. Exclusions and Limitations

This Service Guarantee and Refund Policy does not cover:

• Change of Mind: Refunds are not provided simply because a client changes their mind after the service has been completed and rendered correctly.

• Damage Due to Client Misuse: Defects or issues arising from misuse, neglect, or attempts to modify the work by anyone other than a Westside Handyman technician.

• Pre-Existing Conditions: Issues arising from pre-existing conditions in the home (e.g., deteriorated plumbing, faulty wiring) that were not part of the contracted scope of work.

• Material Defects: While we select quality materials, we do not warranty the materials themselves; that responsibility lies with the manufacturer.

5. How to Submit a Service or Refund Request

All requests for service under the 30-Day Service Guarantee or for a refund must be submitted in writing within 30 days of the original service completion date.

The request must include:

1. Client Name and Contact Information.

2. Date of Original Service.

3. Service Invoice Number.

4. A detailed description of the issue or dissatisfaction.

5. Photos or other supporting documentation (if applicable).

Westside Handyman will review the request and contact the client within two (2) business days to schedule an inspection or confirm the resolution.